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​CUSTOMER CARE​
​The department of Social Development will put the following "People First" principles into practice without delay; and we will step up implementation to arrive at acceptable service levels and quality as soon as possible.
​CONSULTATION​SERVICE STANDARDS​​ACCESS​​COURTESY​
You can tell us what you wantInsist that our promises are keptOne and all should get their fair shareDon't accept insesitive treatment
​INFOMATION​​TRANSPARENCY​​REDRESS​​VALUE FOR MONEY​
​You're entitled to full particulars​Administration must be an open book​Your complaints must spark positive action​Your money should be employed wisely